Refund & Cancellation Policy

Last updated: January 7, 2026

Feldar LLC ("Feldar", "we", "us" or "our") provides an advanced artificial intelligence ("AI") writing platform - Feldar. This Refund & Cancellation Policy explains our policies regarding refunds and subscription cancellations for the Feldar platform (the "Service").

This policy is part of and incorporated into our Terms of Service.

For information about how we collect and use your data, see the Privacy Policy.

Overview

We want you to be satisfied with Feldar. Our refund policy is designed to be fair while preventing abuse:

• New subscribers: 14-day money-back guarantee
• After 14 days: No refunds for subscription fees
• Cancellation: Access continues until end of billing period
• Credits: Non-refundable

14-day money-back guarantee

We offer a full refund within 14 days of your initial subscription purchase.

Eligibility

The 14-day money-back guarantee applies if:

• You are a first-time subscriber to a paid plan
• You request the refund within 14 calendar days of your initial purchase
• You have not previously received a refund from Feldar

What you receive

If eligible, you will receive:

• A full refund of your subscription payment
• Refund processed to your original payment method
• Processing time of 5-10 business days (depending on your bank)

After the refund

Once your refund is processed:

• Your subscription is canceled immediately
• Access to paid features ends
• Your account reverts to the free tier
• Your content and projects remain accessible on the free tier

After the refund period

After the 14-day window:

• No refunds are issued for subscription fees
• You may cancel your subscription at any time
• No prorated refunds are provided for unused time
• Your subscription remains active until the end of your billing period

How to cancel your subscription

You can cancel your subscription at any time using one of these methods:

Email support

Email support@feldar.com with:

• Subject: "Cancel Subscription"
• The email address associated with your account
• Confirmation that you wish to cancel

We will process your cancellation and send confirmation within 1 business day.

Stripe Customer Portal

When available, you can cancel directly through the Stripe billing portal:

1. Access your account settings
2. Click "Manage Subscription" or "Billing"
3. Follow the prompts to cancel

Timing

• Cancel at any time during your billing period
• We recommend canceling at least 24 hours before your renewal date to ensure processing
• Set a reminder if you want to cancel before an upcoming renewal

What happens when you cancel

Immediate effects

• Your cancellation is confirmed via email
• Your subscription is set to not renew
• No further charges will be made to your payment method

Until your billing period ends

• Your subscription remains active until the end of your current billing period
• You retain full access to all paid features
• Your Credits remain available until the period ends

After your billing period ends

• Your account reverts to the free tier
• Paid features become unavailable
• Your projects and content are not deleted
• You can continue using the Service with free tier limitations
• Unused Credits expire

Resubscribing

You can resubscribe at any time:

• Your previous projects and content remain available
• Choose any available subscription plan
• A new billing cycle begins upon resubscribing

Credits

Subscription Credits

Credits included with your subscription:

• Are non-refundable
• Reset at the beginning of each billing period
• Do not roll over to the next billing period
• Expire at the end of each billing cycle
• Cannot be transferred to another account

Free Credits

The 300 free Credits provided to new accounts:

• Are non-refundable
• Cannot be exchanged for cash
• Do not expire while your account remains active

Credit refund exceptions

We may refund Credits (as service credit or monetary refund) in cases of:

• Verified bugs that consumed Credits without providing the service
• Platform malfunctions that incorrectly charged Credits
• Technical errors resulting in duplicate Credit deductions

To request a Credit refund exception, contact support@feldar.com with details of the issue, including dates and specifics of the malfunction.

Renewal refunds

For subscription renewals (after your initial subscription period):

Within 48 hours of renewal

If you were charged for an unwanted renewal:

• Contact us within 48 hours of the charge
• We will evaluate refund requests on a case-by-case basis
• Refunds for renewals are not guaranteed but may be granted

Preventing unwanted renewals

To avoid unwanted renewal charges:

• Cancel your subscription before your renewal date
• Set a calendar reminder before your billing cycle ends
• Review your subscription status in account settings

After 48 hours

Renewal refund requests made more than 48 hours after the charge are generally not granted. Your subscription will remain active until the end of the billing period.

Refund exceptions

We may issue refunds outside the standard policy in the following circumstances:

Technical issues

• Verified bugs or platform malfunctions that prevented you from using the Service
• Extended outages that significantly impacted your paid subscription period
• Technical errors that resulted in incorrect charges

Billing errors

• Incorrect charge amounts
• Duplicate payments
• Unauthorized charges (after investigation)

Extraordinary circumstances

We evaluate requests for extraordinary circumstances on a case-by-case basis. Contact us with details of your situation.

What does not qualify for exceptions

• Dissatisfaction with AI output quality (AI outputs are provided "as is")
• Changing your mind after the 14-day period
• Forgetting to cancel before renewal
• Not using the Service during your subscription period
• Account termination for policy violations

How to request a refund

Standard refund request

Email support@feldar.com with:

• Subject: "Refund Request"
• The email address associated with your account
• Date of purchase or charge
• Reason for the refund request (optional but helpful)
• Any relevant transaction IDs or receipts

Required information

For faster processing, please include:

• Account email address
• Transaction date
• Subscription plan purchased
• Brief description of the issue (if applicable)

Response time

• We acknowledge receipt within 24-48 hours
• We aim to process refund decisions within 2 business days
• Approved refunds are processed within 5-10 business days

Refund processing

Payment method

Refunds are processed to your original payment method:

• Credit/debit cards: Refund appears as a credit on your statement within 5-10 business days
• Other payment methods: Processing time varies by method

Currency

• Refunds are processed in the original currency of purchase
• Exchange rate fluctuations may affect the amount received in your local currency

Taxes

• Refunds include any taxes originally charged
• Tax refund timing may vary based on your jurisdiction

Confirmation

You will receive an email confirmation when your refund is processed. If you don't see the refund within 10 business days, please contact us.

Chargebacks

Contact us first

We strongly encourage you to contact us before initiating a chargeback through your bank:

• We can often resolve issues faster than the chargeback process
• Chargebacks are time-consuming for both parties
• Many issues can be resolved directly through support

Chargeback consequences

If you initiate a chargeback (dispute) through your bank or credit card company:

• Your account may be suspended immediately pending resolution
• We reserve the right to dispute the chargeback with evidence of service delivery
• If the chargeback is upheld, your account will be terminated
• Future account creation may be restricted

Fraudulent chargebacks

Filing a fraudulent chargeback (disputing a legitimate charge while retaining service benefits):

• Violates our Terms of Service
• Will result in permanent account termination
• May be reported to relevant authorities
• May result in collection actions for amounts owed

Account termination

Voluntary account closure

If you close your account voluntarily:

• The standard refund policy applies (14-day window for new subscriptions)
• No refund is provided for unused subscription time after the 14-day period
• Contact support if you want to request a refund before closing your account

Termination for policy violations

If we terminate your account for violations of our Terms of Service, Usage Policy, or Content Policy:

• No refund is provided
• Unused Credits are forfeited
• You are not entitled to any compensation

Service discontinuation

If we discontinue the Service entirely:

• We will provide reasonable advance notice
• Prorated refunds may be provided at our discretion
• We will make reasonable efforts to allow you to export your content

Changes to this policy

We may update this Refund & Cancellation Policy from time to time. When we make changes:

• We will update the "Last updated" date at the top
• For material changes, we will notify you by email or through the Service
• Continued use after changes become effective constitutes acceptance

Changes to refund terms will not apply retroactively to purchases made before the change.

How to contact us

For refund requests, cancellations, or questions about this policy:

Feldar LLC
Email: support@feldar.com
Location: Delaware, United States

For fastest response on refund requests, use the subject line "Refund Request" and include your account email address.