Master Services Agreement

Effective: January 7, 2026

By entering into or accepting an Order Form (as defined below) that includes a link to or otherwise references this Feldar Master Services Agreement (collectively with the Order Form, this "Agreement"), you ("Customer", "you", or "your") agree to be bound by the terms of this Agreement with Feldar LLC ("Feldar", "we", "us", or "our").

This Agreement governs Customer's use of Feldar's AI-powered writing platform and related services purchased under an Order Form, including any Team Plans and Enterprise Plans (collectively, the "Services").

Related Documents:

• Privacy Policy - How we handle personal information
• Usage Policy - Acceptable use and prohibited practices
• Content & Safety Policy - Content guidelines and safety measures
• Data Processing Addendum - GDPR/data protection terms
• Refund Policy - Cancellation and refund terms

Definitions

"Agreement" means this Master Services Agreement, together with all Order Forms, and incorporated policies.

"Authorized Users" means Customer's employees, contractors, and agents who are authorized to use the Services under Customer's account.

"Customer Data" means any data, content, documents, or information that Customer or Authorized Users upload, create, generate, or otherwise provide through the Services.

"Documentation" means Feldar's user guides, documentation, and help materials made available through the Services or website.

"Order Form" means a purchase order, quote, statement of work, or other ordering document executed by both parties that references this Agreement and specifies Services to be provided, pricing, term, and other commercial terms.

"Services" means Feldar's AI-powered writing platform and related services as specified in an Order Form, including Team Plans, Enterprise Plans, and any updates or enhancements.

"Subscription Term" means the period specified in an Order Form during which Customer may access the Services.

"Usage Limits" means the limits on use of the Services specified in an Order Form, such as number of seats, AI Credits, or storage capacity.

Services

Service provision

Subject to the terms of this Agreement, Feldar will provide Customer with access to the Services specified in each Order Form during the applicable Subscription Term.

Service features

Services may include:

• Team workspaces for collaboration and content management
• AI writing assistance with configurable models and parameters
• Administrative controls for user management, permissions, and billing
• Advanced features such as priority support or dedicated capacity (if specified in Order Form)
• Analytics and reporting on usage, performance, and content
• Security features including SSO, audit logs, and access controls (availability varies by plan)

Service modifications

We may:

• Modify or update the Services to improve functionality, security, or performance
• Add new features or services (which may be subject to additional fees)
• Deprecate features with reasonable advance notice
• Make changes required by law or for security reasons

Material reductions to core functionality will be communicated with reasonable advance notice.

Orders and payment

Order forms

Services are ordered through Order Forms that specify:

• Services and plan type (Team, Enterprise, etc.)
• Number of seats or usage limits
• Subscription Term (monthly, annual, or other)
• Fees and payment terms
• Start date and renewal terms

Fees

Customer shall pay all fees specified in the Order Form. Unless otherwise stated:

• Fees are non-refundable except as specified in our Refund Policy
• Fees are exclusive of taxes
• Fees are based on Services ordered, not actual usage

Payment terms

• Upfront annual: Payment due at the start of each annual term
• Monthly subscriptions: Payment due at the start of each monthly period
• Usage-based fees: Billed monthly in arrears (if applicable)
• Custom terms: As specified in Order Form

Payments are processed by Stripe or other payment processors. Failed payments may result in service suspension.

Late payments

Late payments are subject to:

• Suspension of Services after 7 days
• Interest at the lesser of 1.5% per month or the maximum allowed by law
• Recovery of collection costs including reasonable attorney fees

Taxes

Fees exclude all sales, use, VAT, GST, and other taxes and duties. Customer is responsible for all taxes except those based on Feldar's net income.

If we are required to collect taxes, they will be invoiced in addition to Fees. Customer will provide any required tax documentation or exemption certificates.

Use of services

License grant

Subject to this Agreement, Feldar grants Customer a non-exclusive, non-transferable, worldwide license during the Subscription Term to:

• Access and use the Services for Customer's internal business purposes
• Permit Authorized Users to access and use the Services
• Use the Services up to the Usage Limits specified in the Order Form

Usage restrictions

Customer shall not:

• Exceed Usage Limits specified in Order Form
• Share access credentials or allow unauthorized access
• Use Services to provide service bureau, outsourcing, or similar services to third parties
• Reverse engineer, decompile, or disassemble the Services
• Copy, modify, or create derivative works of the Services
• Remove or obscure proprietary notices
• Use Services in violation of applicable law or our policies
• Interfere with or disrupt the Services
• Benchmark or evaluate Services for competitive purposes without written consent
• Use Services to develop competing products

Compliance with policies

Customer and Authorized Users must comply with:

• Usage Policy - Acceptable use and prohibited practices
• Content & Safety Policy - Content guidelines
• Privacy Policy - Data handling requirements
• Documentation and acceptable use guidelines

Violations may result in suspension or termination of Services.

Customer data

Ownership

As between Feldar and Customer, Customer retains all ownership rights in Customer Data. Feldar does not claim ownership of Customer Data.

License to process

Customer grants Feldar a limited license to:

• Store, process, transmit, and display Customer Data to provide the Services
• Process Customer Data through AI systems to provide AI features
• Create backups for data protection and disaster recovery
• Generate aggregated, de-identified analytics for service improvement

This license terminates when Customer Data is deleted in accordance with our data retention policies.

AI training

We do not use Customer Data to train general-purpose AI models. Customer Data is not incorporated into AI systems available to other customers.

Third-party AI providers may be subject to their own terms. We configure services to disable training where possible.

Data retention

Upon termination:

• Customer may export Customer Data during any notice period
• We will delete Customer Data within 30 days after termination
• Backups may retain data for up to 90 days before automatic deletion
• We may retain data longer if required by law or for legal defense

Intellectual property

Feldar IP

Feldar retains all rights, title, and interest in:

• The Services and all technology, software, and systems
• Documentation and marketing materials
• Trademarks, logos, and brand elements
• AI models, algorithms, and methodologies
• Improvements and enhancements to the Services
• Usage Data and aggregated analytics

Nothing in this Agreement transfers any Feldar IP to Customer.

Customer IP

Customer retains all rights in:

• Customer Data and content created using the Services
• Customer's trademarks, branding, and proprietary information
• Pre-existing intellectual property Customer brings to the Services

AI outputs

AI-generated outputs created in response to Customer inputs are owned by Customer, subject to:

• Outputs may not be unique (similar inputs by others may produce similar outputs)
• No intellectual property warranties regarding AI outputs
• Third-party AI provider terms may apply
• Outputs must be reviewed and used in accordance with this Agreement

Warranties and disclaimers

Feldar warranties

Feldar warrants that:

• Services will perform materially in accordance with Documentation
• We will use industry-standard measures to prevent introduction of malware
• We have rights necessary to provide the Services and grant licenses herein

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, FELDAR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES REGARDING ACCURACY, RELIABILITY, OR COMPLETENESS OF SERVICES OR AI OUTPUTS
• WARRANTIES REGARDING UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION
• WARRANTIES REGARDING RESULTS OBTAINED FROM USE OF SERVICES

AI OUTPUTS MAY CONTAIN ERRORS, INACCURACIES, OR BIASES. CUSTOMER IS SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING AI OUTPUTS BEFORE USE.

Limitation of liability

Disclaimer of consequential damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES
• LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR EXPECTED SAVINGS
• LOSS OF OR CORRUPTION TO DATA
• COST OF SUBSTITUTE SERVICES
• LOSS OF GOODWILL OR REPUTATION

THESE LIMITATIONS APPLY REGARDLESS OF THEORY OF LIABILITY AND EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Liability cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO FELDAR UNDER THE APPLICABLE ORDER FORM IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Exceptions

The above limitations do not apply to:

• Either party's indemnification obligations
• Customer's payment obligations
• Either party's gross negligence or willful misconduct
• Violations of intellectual property rights
• Breaches of confidentiality
• Liability that cannot be excluded or limited by applicable law

Term and termination

Agreement term

This Agreement begins when first Order Form is executed and continues until all Order Forms have expired or been terminated.

Subscription term

Each Order Form has a Subscription Term as specified therein. Unless otherwise stated:

• Subscriptions automatically renew for equivalent periods
• Either party may opt out of renewal by providing written notice at least 30 days before term end
• Renewal pricing may change with 60 days advance notice

Termination for cause

Either party may terminate this Agreement or an Order Form if the other party:

• Materially breaches and fails to cure within 30 days of written notice
• Ceases operations or becomes insolvent
• Files for or becomes subject to bankruptcy or receivership

Feldar may suspend or terminate immediately for:

• Non-payment after 7 days notice
• Violations of Usage Policy or Content Policy that pose security or legal risk
• Actions that harm or threaten other customers or the Services
• Repeated violations after warnings

Effect of termination

Upon termination:

• All licenses and access rights terminate immediately
• Customer shall pay all outstanding fees
• Customer may export Customer Data during any notice period
• We will delete Customer Data as specified in Customer Data section
• Confidentiality, indemnification, limitation of liability, and other provisions designed to survive will continue

Data protection

GDPR and privacy laws

Processing of personal data is governed by our Privacy Policy and Data Processing Addendum ("DPA").

DPA incorporation

To the extent Customer provides personal data of EU/UK data subjects through the Services, the DPA is incorporated into this Agreement and takes effect automatically.

Roles and obligations

• Customer is the Controller (determines purposes and means of processing)
• Feldar is the Processor (processes personal data on Customer's behalf)
• Each party shall comply with applicable data protection laws

Service levels

Availability commitment

For Enterprise Plans, Feldar commits to:

• 99.5% monthly uptime for the Services (excluding scheduled maintenance)
• Scheduled maintenance windows: With 48 hours advance notice, typically during off-peak hours
• Emergency maintenance: May be performed without notice for critical security or stability issues

Service credits

If we fail to meet the 99.5% uptime commitment:

• 99.0% - 99.5%: 10% credit on monthly fees
• 95.0% - 99.0%: 25% credit on monthly fees
• Below 95.0%: 50% credit on monthly fees

To request a service credit:

• Submit request within 30 days of the end of the month
• Include details of downtime experienced
• Credits are applied to future invoices (not cash refunds)
• Credits are Customer's sole remedy for availability issues

Support

Support channels

Feldar provides support via:

• Email: support@feldar.com
• In-product help and documentation
• Knowledge base and FAQ
• Additional channels per Order Form (if applicable)

Support levels

Standard support (included with Team Plans):

• Email support during business hours (9 AM - 5 PM PT, Monday - Friday)
• Initial response within 2 business days for non-critical issues
• Best-efforts resolution timeline

Priority support (Enterprise Plans):

Faster response times based on priority level:

• Critical (service down): 2 hours
• High (major functionality impaired): 4 hours
• Medium (limited functionality issue): 1 business day
• Low (general question): 2 business days

• 24/7 support for critical issues (if specified in Order Form)
• Dedicated support contact (if specified in Order Form)
• Priority escalation path

General provisions

Entire agreement

This Agreement, together with all Order Forms and incorporated policies, constitutes the entire agreement and supersedes all prior agreements, understandings, and communications regarding the subject matter.

Assignment

Customer may not assign this Agreement without Feldar's prior written consent. Feldar may assign this Agreement:

• To an affiliate
• In connection with a merger, acquisition, or sale of substantially all assets
• With notice to Customer

Governing law and jurisdiction

This Agreement is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

For disputes not subject to arbitration, parties consent to exclusive jurisdiction in state and federal courts in Delaware.

Notices

Notices must be in writing and sent to:

To Feldar:
Email: support@feldar.com
Physical: Feldar LLC, Delaware, United States

Severability

If any provision is found invalid or unenforceable, it will be modified to be valid while preserving intent, or if not possible, severed. Remaining provisions continue in full force.

How to contact us

For questions about this Master Services Agreement:

Feldar LLC
Email: support@feldar.com
Location: Delaware, United States

For sales inquiries: sales@feldar.com
For enterprise support: support@feldar.com